FAQs

Our courses are completed entirely online through your online learning platform. Once enrolled, learners will study at their own pace, complete the course exam, and download their certificate instantly upon successful completion.

Course durations vary depending on the subject and level. Estimated completion times are displayed on each course product page.

Yes. You can start and stop your training at any time, and your progress will be saved automatically. You have 24/7 access to your online training account.

Course access begins only when a learner starts their training.
Individual learners receive 12 months of access from the date they first launch the course, giving them plenty of time to complete the training at their own pace.
For organisations and businesses purchasing multiple licences, the access period does not begin until a course is assigned to a member of staff. This means unused licences remain available indefinitely until they are allocated to learners.

Our courses can be completed on desktops, laptops, tablets, and smartphones.

Yes. Our courses are accredited by CPD quality standards.

Yes. All of our courses meet UK Legal requirements, local authority, and Environmental Health Officers’ (EHO) standards.

Your certificate is available to download immediately after successfully completing the course and passing the exam.

All courses include unlimited free retakes, allowing you to retake the exam as many times as needed at no additional cost.

Yes. Our website and course content can be translated into over 100 languages using our built-in translation tool.

Yes. Our courses offer an optional audio player so learners can listen to the course content. Audio will play in your set language.

Yes. Organisations and businesses can purchase multiple licences and manage learners through our Team Training dashboard.

Yes. Team administrators can track progress, view completion status, download certificates, export reports, and use many other team training features. You will have full insight and control of your team training.

Yes. Licences can be reassigned provided the learner has not completed the course and no certificate has been issued.

We accept major debit and credit cards, Apple Pay, Google Pay, and bank transfer, where applicable.

You can contact our support team via live chat, email (info@gotolearning.co.uk), or our contact form, and we will be happy to assist.